Frequently Asked Questions
Everything you need to know about our premium food supplies and services.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that all perishable items arrive at your doorstep in peak condition.
What is your return policy for food items?
Due to safety and hygiene regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Where can I find allergen information for Equip products?
Detailed nutritional information and allergen warnings are listed on each product page under the 'Ingredients' tab, as well as on the physical product packaging.
Do you offer international shipping?
Currently, we only ship within the continental United States to maintain the quality and safety standards of our food products during transit.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.