Returns & Exchanges
At Equip, we stand by the quality of our premium food products and offer a 30-day satisfaction guarantee on all orders. If your purchase doesn't meet your expectations, we are committed to making it right through a simple return or replacement process.
Initiate Your Request
Log in to your account and select the order you wish to return, or contact our support team with your order number and reason for the return.
Receive Authorization
Our team will review your request within 24 hours and provide a Prepaid Shipping Label and a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely package the items in their original packaging to ensure they remain safe during transit and attach the provided shipping label to the exterior.
Get Your Refund
Once our warehouse receives and inspects the items, we will issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing